Accessibility Statement for London Borough of Hounslow

This accessibility statement applies to the website https://hounslow.springboardats.co.uk

This website is run by TMP (UK) Ltd. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts.
  • Zoom in up to 300% without the text spilling off the screen.
  • Navigate the website using just a keyboard.
  • Navigate the website using speech recognition software.
  • Listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

  • While compliant with guidelines, carousels may be awkward to navigate using just a keyboard.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 5 days from receipt of your message.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact us giving details of the issue and any assistive technology you are using.

  • Accessibility is not tested for logged in pages of this website.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

TMP (UK) Ltd. is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

Non-compliance with the accessibility regulations

No items to add.

Disproportionate burden

No items to add.

Content that’s not within the scope of the accessibility regulations

No items to add.

Preparation of this accessibility statement

This statement was prepared on 9 November 2022.

This website was last tested on 9 November 2022. The test was carried out by TMP Worldwide (UK) Limited.

Most pages on the site were tested, with a focus made on reviewing varied page types and pages that contained elements or content where accessibility issues were previously identified.